Cappello Bloemfontein registered yet another victory after being voted Store of the Year for 2019 from the 22 franchise outlets in the country.
The announcement was made on Tuesday at an event held in Johannesburg.
Taking to social media, owner of Cappello Lefu Mgomezulu wrote: “Bloem well represented once again; thank you Cappello Family as always I’m humbled by your support.”
Mgomezulu said being chosen as store of the year for the third time was no fluke. “I can humbly say we’ve proved ourselves over and over again that indeed we are counted among the best in the country. That has nothing to do with luck but hard work and dedication to the people we serve and the brand Cappello.”
There were a lot of skeptics after Mgomezulu took over the club from Nonhlanhla Mashaba who owned the joint back in 2013 but was unable to get it right somehow.
“We’re not new in the entertainment business. When we took over from the previous owners we had a plan and we’ve kept to the plan to this very day without necessarily pinning our backs against others,” he said. “It’s not by luck or fluke that we continue to have huge crowds week in and week out, outside of our events. It’s due to hard work and nothing else,” he noted.
“Once patrons feel valued and get that top-notch service they seek in most institutions. The challenge then becomes how do you go about to retain them. Therefore, one is forced to constantly improve their services. It’s an ongoing process really,” he added.
The joint also walked away with the Manager of the Year award.
Mgomezulu said the Manager of the Year was more significant to him. “ I would give it to Zandisile (the manager). He is the embodiment of a true servant and for him to finally be recognised at this stage validates what many of us who know and work with him have known for years. I couldn’t be happier for him and the staff in general and urge them to continue working hard to ensure we main our standard at all times without hiccups.”
Zandisile won R5 000 cash and Mgomezulu R20 000.
Cappello under the new management since April 2015 has been credited for elevating the stakes in the local entertainment industry.
Despite the achievement, Mngomezulu concedes that it has not been easy leaving up to expectations, stating their ability to think outside the box has kept them one step ahead of their counterparts.
“It goes without saying that the entertainment industry is competitive and as it grows, you constantly have to grow with it and keep up with the times. This is something we had to do but still remain committed to our brand and accommodating new clientele. Thinking outside the box has worked for us in so many ways as we grow our brand,” he added.